Our Shipping and Returns Policy
It takes under 24 hours to ship out your new order
USPS promises to deliver it to you in 2-3 days for Priority Mail and 3-5 for First Class.
- We process all orders daily. Our shopping cart and product pages will show you when your order will ship. This is usually same day or in 24 hours. It depends on the time of the day and the order load we are experiencing.
- We ship with United States Postal Service (USPS) & UPS.
- It takes about 3 days on average for US orders to arrive after shipping (1-7 days).
- On rare occasions it can take a week for your order to arrive. If you have not received your order in a week please contact us.
- It could take up to 4 weeks for international orders, some countries are slower than others.
- All Details of our Shipping and Return Policy can be found below. We recommend you read it all before placing an order, contact us if you have any questions before hand.
- WE RESERVE THE RIGHT TO CANCEL ANY ORDER AND ISSUE FULL REFUND. Orders with different billing and shipping addresses will need to be verified over the phone prior to shipping. Failure to provide a contact phone may result in the cancellation of your order.
- We ship almost anywhere. If you do not find your country in our shipping country selection, please contact us.
- All orders ship USPS First Class or Priority Mail depending on weight.
- To be fair to our customers the shipping fees are calculated based on destination and weight and not on order total.
- Express shipping guarantees next day or 2nd day delivery within United States. Check delivery speed (our zip code is 34983). This is a guarantee given by the US Postal Service. It is not our guarantee. The money back guarantee is provided by USPS.
- Please double check the shipping address you've submitted. We seldom get old addresses automatically submitted by PayPal. It is your responsibility to make sure you've provided us a correct shipping address. We will not be held liable for shipments not received due to wrong or incomplete address information provided.
- If applicable, a tracking number will be emailed to you as soon as your order ships out.
- There are no tracking services for orders that fit in flat envelopes.
- The average shipping time within USA is about 2-3 days according to USPS.
- Please note sometimes it can take 7-14 days for domestic mail to be delivered.
- International orders can take up to 4 weeks to be delivered (We've seen it as bad as 8 weeks on very rare occasions.
- The international buyer accepts all shipping risks, customs charges and import fees if any. Please note we provide 3 shipping options to international destinations. Basic standard shipping which has no tracking capabilities. A customs number may be provided which is our proof of shipping, this customs number will track the package as it leaves the United States. It will not update once it leaves United States. Please note by placing an order to an international destination you accept the risk of the package getting lost or being delivered in an untimely fashion. Any chargeback claims made with payment providers will be contested with proof of shipping. If you would like fully trackable and insured shipments you must pick the pricier Priority or Priority Express shipping methods.
- INTERNATIONAL BUYERS BE AWARE, Government greed is at its max! We've had UK customers being charged $22 custom fees for orders totaling $50. Your order may face a custom import fee which you will be responsible for. Check your countries policies on ordering products online. Some countries allow up to a certain amount to be customs exempt. We declare the amount of your order on a customs form when we ship products. Please do not ask us to declare lower values on your shipments. Keep in mind Big Brother is watching and wants his share.
- Priority Mail provided by USPS recently started showing when to expect your package. Please read The shipping policies of USPS straight off the USPS website. Please do not expect us to refund shipping for Priority Mail Service Delivery times. The only guaranteed shipping option we have is "Priority Express" which is guaranteed because the Post Office Guarantees it. Please understand when you are placing an order you are dealing with us and the Post Office. US Postal Service is actually a very reliable service but they do mess up every now and then. We hope you can understand we will get your order out the day you place it, the rest is on the post office to make an on time delivery. Read this below before you pick your shipping option. If you want guarantees it is available, it does cost extra and it is called "Priority Express". (Guarantee only applies to US Domestic shipping addresses)
Is the scheduled delivery day guaranteed?
Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee* service for most domestic destination
- You may return new, unopened, unused items within 14 days for a full refund less shipping and handling.
- We may still approve your returns at our own discretion after 14 days given the products have not been used. However we may not be able to refund the payment back to your payment method after 30 days. In these cases we will issue you store credit.
- Return shipping is the responsibility of the buyer unless we've made a mistake in fulfilling your order.
- Refunds are processed within 24 hours of receiving your returns. Your financial institution may require few days to credit your account.
- If you need to return an item please login to your account. View "My Orders" Page and click on the order you want to return. On the order page you'll see the items in your order with a return button next to them.
- If your order was charged a shipping and handling fee, this fee is not refunded on returns.
- A restocking fee may apply to your return. If your order consists of more than 10 items a 10% restocking fee will apply. It takes a considerable amount of time for us to pull orders consisting of many items. Restocking fees are charged to cover the cost of pulling than putting back the order back into our physical inventory.
- We do not accept returns on products that have been used or no longer appear to be in the condition they were when shipped out.
- We do not exchange products, However you can return your item and upon receiving your return, we will issue you a store credit for you to purchase the item you want to exchange it for. You will have to pay shipping.
To Exchange or Return merchandise please follow these steps:
1. Log to your account at our website and click at Orders
2. If you orders has been mark by Complete you will see button Return Items next ot Order Detail buton
3. Select Quantity at product and fill reason and return acction and submit Request (return without submitting request not will be accepted)
4. Please repack the merchandise in it's original packaging (the same way you originally received it)
5. Ship To: Cycle Heart 120 NW Friar St. Port St. Lucie FL 34983
6. Once we receive and confirm the condition of the merchandise, we will then process your request.
7. Please Allow 24-48 Hours For Exchanges/Returns To Be Processed.
8. All Shipping Fees are the responsibility of the customer.
!!! HELMET RETURNS POLICIES !!!
Helmets are nonrefundable!
Helmets will not be accepted for return or exchange only in the unfortunate occurrence of damages to the helmet sustained prior to customer receipt of same helmet and has to be apply maximum 20 days form delivery date. To avoid the necessity of return due to sizing, please be sure to consult the sizing charts available for customer use throughout the site.
In your return package please include
- Order recepit
- A note telling us what the problem was
- A note stating whether you would like a refund or a replacement of the defective item