Returns & Exchanges
Exchanges or Returns MUST be made within 15 days of purchase and ONLY with a Return Authorization Number (RA #).
When you receive your package, promptly check the items to make sure the items
are not damage. We will credit or replace for DEFECTIVE items only (or for any
shipping errors made by us). Please return the items in their original packaging
within 15days to the address you receive from Convergence. If you have further questions or problems, please Contact Us
Claim for damages must be made with the carrier at once. Cycle Heart must be notified within (5) working
days of the receipt of a shipment of any damages or shortages. All goods returned must be shipped freight prepaid to Cycle Heart. No return on ELECTRICAL PARTS for credit. No credit will be issued for less than $10.00. No refunds after 60 days.
NO refunds for SHIPPING cost
To Exchange or Return merchandise please follow these steps:
1. Before exchanging/returning any merchandise, you must first obtain a RA #.
2. You can obtain an RA # online using our RETURNS/EXCHANGES
form or you can call us at 1 561 909-5250.
3. Once you have been issued a RA #, you may return your merchandise.
4. Please repack the merchandise in it's original packaging (the same way you originally received it).
5. Clearly write the RA # on the outside of the package. (DO NOT write on the manufacturer's box).Packages without an RA # will be REFUSED.
6. Ship To: CYCLE HEART 3164 N. Jog Rd. UNIT 9308 West Palm Beach, FL 33411
7. Once we receive and confirm the condition of the merchandise, we will then process your request.
8. Please Allow 24-48 Hours For Exchanges/Returns To Be Processed.
9. All Shipping Fees are the responsibility of the customer.
!!! HELMET RETURNS POLICIES !!!
Helmets are nonrefundable! Only exchange or store credit can be apply.
Helmets will be accepted for return or exchange only in the unfortunate occurrence of damages to the helmet sustained prior to customer receipt of same helmet. To avoid the necessity of return due to sizing, please be sure to consult the sizing charts available for customer use throughout the site.
If you do not follow all of the instructions on
this page you may incur a 25% restocking fee or not receive any refund at
Without prior approval we will not reimburse for
return shipping costs.
Some of the products have measurements and some do not. We will not issue a
refund for a product without measurements, due to the size.
return package please include:
• The packing slip
• A note telling us
what the problem was
• A note stating whether you would like a refund or a
replacement of the defective item.
• If you do not include a note, you may
not be refunded!
Please allow up to
3 weeks to receive your replacement or refund.
will be applied to your credit card or PayPal account which you used in purchase.
We are dedicated to
carrying only the highest quality adult products and maintaining attentive
customer service. We hope you will be happy with our services.