Privacy Policy

We are stronglycommitted to protecting the privacy of your personal information. The policiesbelow are applicable to the CycleHeart.com website and to other Internet domainsowned by us that direct traffic to CycleHeart.com (collectively,"Website")

We have established this security and privacy policy ("PrivacyPolicy") to let you know the kinds of personal information we may gather duringyour visit to the Website, why we gather your information, what we use yourpersonal information for, when we might disclose your personal information, howyou can manage your personal information, and the security procedures that arein place to protect the information.

Please be advised that thepractices described in this Privacy Policy apply only to information gatheredthrough this Website and, where applicable, through this Website's CustomerService in connection with this Website, and do not necessarily reflect ourpractices with respect to information gathered through other Websites that weoperate or through other off-line means.

By visiting our Website, youare accepting the practices described in our Privacy Policy. If you do not agreeto the terms of this Privacy Policy, please do not use the Website. We reservethe right to modify or amend the terms of our Privacy Policy from time to timewithout notice. Your continued use of our Website and our affiliate sitesfollowing the posting of changes to these terms will mean you accept thosechanges.

If you have any questions about this Privacy Policy or don'tsee your concerns addressed here, you should contact us by email at sales@CycleHeart.com.

What Information About Me Is Collected and Stored?

CycleHeartadheres to the highest standards of ethical practices in all of our operationsand is dedicated to protecting the privacy of all visitors to our Website. Ourprivacy policy is simple: Except as disclosed below, we don't sell, barter, giveaway, or rent your personal information to any company outside of the CycleHeartfamily. One of the basic principles we've tried to follow in designing thisWebsite is that we ask for only the information we need to provide the serviceyou've requested. As a result, what information we collect and store dependsalmost entirely on how you choose to make use of our Website and our services.

Personal Information

We collect and store information that you enter intothis Website or that you provide through our Customer Service. For example, whenyou open an account or place an order, we collect and store some or all of thefollowing information that you provide: name, billing address, shipping address,email address, telephone number, credit card number and expiration date(together "Personal Information"). This information is used to provide theproducts and services that you have ordered or requested, to process and shiporders, to send order and shipping confirmations and to provide customerservice. Registration may also be required and Personal Information may also becollected in certain portions of the Website in which you specifically andknowingly provide such information, e.g. community postings (i.e., reviews, chator bulletin boards), catalog requests, newsletter subscriptions, suggestions,survey responses, participation in contests and promotions, or customer servicerequests. Some of this information also may be used to contact you about sales,new products, special offers, and new site features. You will always have anopportunity to opt out of receiving these promotional communications inconnection with this Website.

Anonymous Information

Throughyour use of the Website, we may also gather certain information that does notidentify you individually ("Anonymous Information" or "traffic data"). Wecollect and store certain other information automatically whenever you interactwith this Website. For example, we collect your IP address, browser informationand reference site domain name every time you visit this Website. We alsocollect information regarding customer traffic patterns and site usage. Thisinformation is used to analyze and improve this Website and to provide ourcustomers with a fulfilling shopping experience. We may also combine thisinformation with your Personal Information in order to provide you with a moretargeted and personalized shopping experience.

Cookies and Spyware

Wenever use or install spyware on your computer, nor do we use spyware to retrieveinformation from your computer.

Like many Websites, we use "cookies",which are files stored on your computer's hard drive by your browser. Cookieshelp us to identify account holders and to optimize their shopping experience.Cookies also allow us to hold selections in a shopping cart when a user leavesthis Website without checking out and send you reminder e-mail about yourshopping orders and other shopping opportunities. For the Website to runproperly, you must leave cookies "turned on." You may also get cookies fromcompanies advertising on our behalf. This is very common and used by many largeInternet companies. We do not control these cookies, and these cookies are notsubject to our Privacy Policy.

We also may collect and store informationabout you that we receive from other sources, to enable us to update and correctthe information contained in our database and to provide product recommendationsand special offers that we think will interest you and, if you have agreed toreceive e-mail from us, send you reminders about shopping opportunities.

Newsletters

We collect e-mail addresses and, in some cases, zipcodes of all users who subscribe to our weekly newsletter. Except to our thirdparty agents (as described below), this information is not shared with any thirdparties for any purposes. Anyone who no longer wishes to receive this newslettercan, at any time, follow the "Unsubscribe" instructions located within eachnewsletter.

Is Information Collected From Children?

We do not sell or ship anyitems ordered through this Website directly to anyone who we know to be underthe age of 13, nor do we collect any personal information from anyone who weknow to be under the age of 18. If you are under the age of 13, you should usethis Website only with the involvement of a parent or guardian and should notsubmit any personal information to us. Our Website is not intentionally targetedto children under the age of 13. Children under the age of 13 should not use ourWebsite. In accordance with the Children's Online Privacy Protection Act, we donot knowingly collect personally identifiable information from anyone under 13years of age, and any information we receive from individuals we believe to beminors will be purged from our database.  

How We Use Your Information

Except as disclosed in this Privacy Policy, we do notuse or disclose your Personal Information collected online to any companies notaffiliated with us.

Customer Service and Feedback

We may use your PersonalInformation to fulfill orders, provide customer service, track your compliancewith the Website's rules and regulations, or for editorial and feedback purposes(to the extent that is explained when you provide the information). We reservethe right to publicly post feedback that you provide to us regarding the Websiteand our business. To the extent that this feedback includes PersonalInformation, we will use reasonable efforts to limit the disclosure of suchPersonal Information (e.g. only including your first name, city and state).

Use of Anonymous Information

We use Anonymous Information to help us determine howpeople use parts of the Website and who our readers are so we can improve ourWebsite and ensure that it is as appealing as we can make it for as many peopleas possible. We also use Anonymous Information to provide statistical "ratings"information in aggregated form to our partners and other third parties about howour users collectively use the Website. We may also use or share AnonymousInformation (or other information, other than Personal Information) in any othermanner that we deem appropriate or necessary.

Third Party Agents and Service Providers

We occasionally have third party agents, subsidiaries,affiliates and partners that perform functions on our behalf, such as marketing,analytics, advertising agencies, credit card processing, shipping or stockingorders, providing customer service, fraud protection etc. These entities haveaccess to the Personal Information needed to perform their functions and arecontractually obligated to maintain the confidentiality and security of thatPersonal Information. They are prohibited from using, selling, distributing oraltering this data in any way other than to provide the requested services toCycleHeart.

Transactional partners

We mayshare Anonymous Information with our partners and others from time to time.Examples of such Anonymous Information include the number of users who visitedthis Website during a specific time period or purchased a specific productthrough this Website. This Anonymous Information generally is shared in anaggregated form. We may also share Personal Information with trusted partnerswho we believe have products or services that would be of interest to you andwould provide the same high level of service that you expect from CycleHeart.

Emergency Situations

We may also use or disclose Personal Information ifrequired to do so by law or in the good-faith belief that such action isnecessary to (a) conform to applicable law or comply with legal process servedon us or the Website; (b) protect and defend our rights or property, the Websiteor our users, and (c) act under emergency circumstances to protect the personalsafety of us, our affiliates, agents, the users of the Website, or the public.

What Steps Are Taken To KeepPersonal Information Secure?

The importance of securityfor all Personal Information associated with you is of utmost concern to us. Weexercise great care in providing secure transmission of your information fromyour PC to our servers. Personal Information collected by our websites is storedin secure operating environments that are not available to the public. In manyinstances, such as in the case of credit card numbers and all on-line purchases,the Personal Information is encrypted before you conduct your transaction. Onlythose employees who need access to your Personal Information in order to dotheir jobs are allowed access. Any employee who violates our privacy and/orsecurity policies is subject to disciplinary action, including possibletermination and civil and/or criminal prosecution.

To protect thesecurity of your information during transmission, we use Secure Sockets Layer(SSL) software, which encrypts information you input. Most browsers will give avisual indication of when your connection is secure. For example, InternetExplorer will show a padlock icon in the lower right of the browser window. Ifyou place an order through this Website, you will be asked to set up an accountand provide an email address and password. You must provide an appropriate emailaddress and password in order to access account information. In order to helpprotect your personal information further, you should be careful about providingyour password to others. If you wish to cancel your password, or if you becomeaware of any loss, theft or unauthorized use of your password, please contactthis Website's Customer Service Department by email at sales@CycleHeart.com.

While we try our best to safeguard your Personal Information once wereceive it, no transmission of data over the Internet or any other publicnetwork can be guaranteed to be 100% secure.

What Happens When I Link To or From Another Website?

This Website may contain links to other Websitesoperated by CycleHeart, affiliates of CycleHeart or third parties. Please beadvised that the practices described in this Privacy Policy for CycleHeart.comdo not apply to information gathered through these other Websites. These othersites may also send their own cookies to you, collect your data or solicit yourpersonal information. Always be aware of where you end up. We are notresponsible for the actions and privacy policies of third parties and otherwebsites. We encourage you to be aware of when you leave this Website and toread the privacy policies of each and every Website that you visit.

What About Contests and Sweepstakes?

When we run a contest or sweepstakesrelating to this Website, it will be accompanied by a set of rules. The rulesfor each contest/sweepstakes will specify how the information gathered from youfor entry will be used and disclosed, if it is different than as described inthis Privacy Policy. Personal Information will be collected only if youvoluntarily submit it to our sponsors or us.

Public Areas, Chat Rooms and Newsgroups

Please remember that any information you share in publicareas, such as message boards or feedback sections, becomes public, andtherefore this Privacy Policy does not apply to any information you choose tomake public. Please be careful about what you disclose and do not post anyPersonal Information that you expect to keep private.

Governing Law/Assignment

TheWebsite is published in the United States and is intended for users from theUnited States. U. S. law shall govern in any and all disputes, including privacyor defamation issues or otherwise.

We may change CycleHeart's ownershipor corporate organization, or be acquired by or merged with another companywhile providing the Website and Services. As a result, please be aware that wemay transfer or assign your information to an affiliate or another company as apart of any merger, acquisition, sale, or other change of control ororganization. Under such circumstances, CycleHeart would to the extentreasonably possible require the acquiring party to follow the practicesdescribed in this Privacy Policy as it may be amended from time to time.

Changes to This Policy

We will post any changes to this Privacy Policyprominently so that you will always know what information we gather, how wemight use that information and whether we will disclose it to anyone. We do,however, recommend that you read this Privacy Policy each time you use ourwebsite in case you missed our notice of changes to the Privacy Policy. At thebeginning of the Privacy Policy we provide the date on which the Privacy Policywas last updated.

CorrectionProcedures

There are several ways in which you canmanage your Personal Information. When you set up an account with us, or clickon "View/Update My Profile" within the "Customer Service" section, you will havean opportunity to provide or update your billing and shipping information.

You may also manage your e-mail newsletter subscriptions and your e-mailpreferences and information by following the "Unsubscribe" or "Update YourPreferences" instructions contained in the promotional emails we send you.

Questions regarding this statement should be directed to thesales@CycleHeart.com

Opt-Out Procedures

We mayuse your information to notify you of important changes to the Website orServices, or provide you with our email newsletter or special offers. If you donot want to receive such information, you may use the following options to optout of receiving future communications:

Send an email tosales@CycleHeart.com with the word "Remove" in the subject field.

Optingout may prevent you from receiving email messages regarding updates,improvements, newsletters, or special offers.