We only ask for the data we need in order to serve you well, and the little information that we collect is stored in a wholly PCI compliant environment
. We do not store your payment details and we NEVER, EVER share, give away or sell your email address.
We are stronglycommitted to protecting the privacy of your personal information. The policiesbelow are applicable to the CycleHeart.com website and to other Internet domainsowned by us that direct traffic to CycleHeart.com (collectively,"Website")
What Information About Me Is Collected and Stored?
We collect and store information that you enter intothis Website or that you provide through our Customer Service. For example, whenyou open an account or place an order, we collect and store some or all of thefollowing information that you provide: name, billing address, shipping address,email address, telephone number, credit card number and expiration date(together "Personal Information"). This information is used to provide theproducts and services that you have ordered or requested, to process and shiporders, to send order and shipping confirmations and to provide customerservice. Registration may also be required and Personal Information may also becollected in certain portions of the Website in which you specifically andknowingly provide such information, e.g. community postings (i.e., reviews, chator bulletin boards), catalog requests, newsletter subscriptions, suggestions,survey responses, participation in contests and promotions, or customer servicerequests. Some of this information also may be used to contact you about sales,new products, special offers, and new site features. You will always have anopportunity to opt out of receiving these promotional communications inconnection with this Website.
Throughyour use of the Website, we may also gather certain information that does notidentify you individually ("Anonymous Information" or "traffic data"). Wecollect and store certain other information automatically whenever you interactwith this Website. For example, we collect your IP address, browser informationand reference site domain name every time you visit this Website. We alsocollect information regarding customer traffic patterns and site usage. Thisinformation is used to analyze and improve this Website and to provide ourcustomers with a fulfilling shopping experience. We may also combine thisinformation with your Personal Information in order to provide you with a moretargeted and personalized shopping experience.
Cookies and Spyware
Wenever use or install spyware on your computer, nor do we use spyware to retrieveinformation from your computer.
We also may collect and store informationabout you that we receive from other sources, to enable us to update and correctthe information contained in our database and to provide product recommendationsand special offers that we think will interest you and, if you have agreed toreceive e-mail from us, send you reminders about shopping opportunities.
We collect e-mail addresses and, in some cases, zipcodes of all users who subscribe to our weekly newsletter. Except to our thirdparty agents (as described below), this information is not shared with any thirdparties for any purposes. Anyone who no longer wishes to receive this newslettercan, at any time, follow the "Unsubscribe" instructions located within eachnewsletter.
Is Information Collected From Children?
We do not sell or ship anyitems ordered through this Website directly to anyone who we know to be underthe age of 13, nor do we collect any personal information from anyone who weknow to be under the age of 18. If you are under the age of 13, you should usethis Website only with the involvement of a parent or guardian and should notsubmit any personal information to us. Our Website is not intentionally targetedto children under the age of 13. Children under the age of 13 should not use ourWebsite. In accordance with the Children's Online Privacy Protection Act, we donot knowingly collect personally identifiable information from anyone under 13years of age, and any information we receive from individuals we believe to beminors will be purged from our database.
How We Use Your Information
Customer Service and Feedback
We may use your PersonalInformation to fulfill orders, provide customer service, track your compliancewith the Website's rules and regulations, or for editorial and feedback purposes(to the extent that is explained when you provide the information). We reservethe right to publicly post feedback that you provide to us regarding the Websiteand our business. To the extent that this feedback includes PersonalInformation, we will use reasonable efforts to limit the disclosure of suchPersonal Information (e.g. only including your first name, city and state).
Use of Anonymous Information
We use Anonymous Information to help us determine howpeople use parts of the Website and who our readers are so we can improve ourWebsite and ensure that it is as appealing as we can make it for as many peopleas possible. We also use Anonymous Information to provide statistical "ratings"information in aggregated form to our partners and other third parties about howour users collectively use the Website. We may also use or share AnonymousInformation (or other information, other than Personal Information) in any othermanner that we deem appropriate or necessary.
Third Party Agents and Service Providers
We occasionally have third party agents, subsidiaries,affiliates and partners that perform functions on our behalf, such as marketing,analytics, advertising agencies, credit card processing, shipping or stockingorders, providing customer service, fraud protection etc. These entities haveaccess to the Personal Information needed to perform their functions and arecontractually obligated to maintain the confidentiality and security of thatPersonal Information. They are prohibited from using, selling, distributing oraltering this data in any way other than to provide the requested services toCycleHeart.
We mayshare Anonymous Information with our partners and others from time to time.Examples of such Anonymous Information include the number of users who visitedthis Website during a specific time period or purchased a specific productthrough this Website. This Anonymous Information generally is shared in anaggregated form. We may also share Personal Information with trusted partnerswho we believe have products or services that would be of interest to you andwould provide the same high level of service that you expect from CycleHeart.
We may also use or disclose Personal Information ifrequired to do so by law or in the good-faith belief that such action isnecessary to (a) conform to applicable law or comply with legal process servedon us or the Website; (b) protect and defend our rights or property, the Websiteor our users, and (c) act under emergency circumstances to protect the personalsafety of us, our affiliates, agents, the users of the Website, or the public.
What Steps Are Taken To KeepPersonal Information Secure?
The importance of securityfor all Personal Information associated with you is of utmost concern to us. Weexercise great care in providing secure transmission of your information fromyour PC to our servers. Personal Information collected by our websites is storedin secure operating environments that are not available to the public. In manyinstances, such as in the case of credit card numbers and all on-line purchases,the Personal Information is encrypted before you conduct your transaction. Onlythose employees who need access to your Personal Information in order to dotheir jobs are allowed access. Any employee who violates our privacy and/orsecurity policies is subject to disciplinary action, including possibletermination and civil and/or criminal prosecution.
To protect thesecurity of your information during transmission, we use Secure Sockets Layer(SSL) software, which encrypts information you input. Most browsers will give avisual indication of when your connection is secure. For example, InternetExplorer will show a padlock icon in the lower right of the browser window. Ifyou place an order through this Website, you will be asked to set up an accountand provide an email address and password. You must provide an appropriate emailaddress and password in order to access account information. In order to helpprotect your personal information further, you should be careful about providingyour password to others. If you wish to cancel your password, or if you becomeaware of any loss, theft or unauthorized use of your password, please contactthis Website's Customer Service Department by email at sales@CycleHeart.com.
While we try our best to safeguard your Personal Information once wereceive it, no transmission of data over the Internet or any other publicnetwork can be guaranteed to be 100% secure.
What Happens When I Link To or From Another Website?
What About Contests and Sweepstakes?
Public Areas, Chat Rooms and Newsgroups
TheWebsite is published in the United States and is intended for users from theUnited States. U. S. law shall govern in any and all disputes, including privacyor defamation issues or otherwise.
Changes to This Policy
There are several ways in which you canmanage your Personal Information. When you set up an account with us, or clickon "View/Update My Profile" within the "Customer Service" section, you will havean opportunity to provide or update your billing and shipping information.
You may also manage your e-mail newsletter subscriptions and your e-mailpreferences and information by following the "Unsubscribe" or "Update YourPreferences" instructions contained in the promotional emails we send you.
Questions regarding this statement should be directed to thesales@CycleHeart.com
We mayuse your information to notify you of important changes to the Website orServices, or provide you with our email newsletter or special offers. If you donot want to receive such information, you may use the following options to optout of receiving future communications:
Send an email tosales@CycleHeart.com with the word "Remove" in the subject field.
Optingout may prevent you from receiving email messages regarding updates,improvements, newsletters, or special offers.